Shipping Terms 

SHIPPING

®WILHELM offers free delivery in Germany for any order over 50€, in Europe for any order over 75€ and outside Europe for any order over 100€. This offer does not apply during sales periods. We ship worldwide. Our orders are shipped via DHL GoGreen (climate neutral) with trackable delivery:

Germany (approx. 1-3 business days): DHL Parcel Tracked / 3.90€
EU (approx. 2-5 business days): DHL Parcel Tracked / 6.90€
International (approx. 3-7 business days): DHL Parcel Tracked / 9.90€

 

DELIVERY TIMES AND PRICES

Delivery times are given as an indication. Orders placed after 12:00 am will be shipped the next day. During sales periods deliveries may be delayed due to the large number of orders. Once your order is ready to ship, you will receive a notification with your tracking number. If you do not receive this email, please check your spam or contact us at order@wilhelm-studio.com.

 

RETURNS

Please only return unused and sealed items to us. Unpacked articles are excluded from exchange, because we have to assume for hygienic reasons that these have been tried on and are therefore no longer resaleable. We ask for your understanding in the interest of all ®WILHELM customers. Please use the following return form and send your return to: WILHELM GmbH, Koelnstrasse 84, 50354 Huerth, Germany.

If you have a faulty product, please contact us via support@wilhelm-studio.com and we will provide you with a returns label.

Unfortunately at this stage, we cannot provide returns-label for European and International returns. We are working on it.

Please note returns, refunds and exchanges may take up to 2 weeks to process.